Mise à jour COVID-19

Published: March 14th, 2020

Last Update: April 2nd, 2020

This is a public update on coronavirus 2019 (COVID-19) from KARATARAKIS SA. that owns and manages Lato Boutique Hotel, Olive Green Hotel and Legacy Gastro Suites, in Heraklion, Crete, Greece. It is also an action-log-book that is being immediately updated on any information and/or action taken, as the covid19 situation evolves.

We announce that Lato Boutique Hotel will continue operations following the G.N.T.O. order of March 19, 2020 as well as the decision of the Tourism Minister no. 5052/24-3-2020.

We assure you that health and safety of our employees, guests and the local community remains our top priority. We kindly require from our guests visiting our city during covid19 period, to study the necessary COVID-19 advice for travelers provided by the Hellenic Organization of Public Health and to have completed the required information of the General Secretariat of the Hellenic Civil Protection agency.

As the novel coronavirus 2019 (COVID-19) is having a great global impact, we feel it is important to reach out to you the actions we are taking across our properties to keep our guests, team members, and community safe and healthy.

Since March 13th, 2020 we have taken the following actions:

  1. As of March 13th, 2020 we inform that our restaurants will not serve non-residents of our hotels until further notice, following the instructions of the government's orders and national health services.
  2. As of March 14th, 2020 we temporarily suspended the operations of Olive Green and Legacy hotels. Our services were limited to Lato Boutique Hotel only. Meanwhile, we modified the hotel's operation by implementing new procedures and shifts always in cooperation with the departments. We also do not provide services to the non-residents (BNQ, restaurant, concierge, etc).
  3. We provided the administration staff all the technical equipment to work from home.
  4. For the employees of the operating departments who attend their daily shifts:
    • Restrictions for a limited number of people in the workplace are respected.
    • We proactively provided all recommended protective equipment.
    • We continue to regularly disinfect work surfaces as well as public and private areas.
    • We postponed all scheduled group meetings until further notice.
    • We took measures so as to limit social hubs and keep a safe distance between staff (2+ meters).
    • We temporarily closed the staff meeting place in Lato until further notice. Employees can take their break inside and/or outside the hotel.
  5. We advised employees, who due to the measures must refrain from their work, to stay at home following the instructions of the national health services. Our company immediately provides employees with up-to-date information on the government's emergency measures, which are implemented in full.
  6. We reminded that the following groups should stay at home and NOT to get to work until the measures expire:
    • Older adults over 60
    • People with underlying health conditions (heart disease, diabetes, etc.)
    • People who have a compromised immune system
    • Pregnant women
  7. We also reminded that the recommended daily actions that ALL of us MUST take EVERYWHERE in order to help prevent the spread of respiratory viruses are the following:
    • Wash hands frequently with soap and water for at least 20 seconds and/or use an alcohol-based hand sanitizer.
    • Avoid touching the eyes, nose, and mouth with unwashed hands.
    • Cover the mouth and nose with a disposable tissue or sleeve when coughing or sneezing. Discard tissue immediately into a closed bin.
    • Avoid close contact with people who are sick.
    • Stay at home when sick.
    • Clean and disinfect regularly-touched objects and surfaces
  8. As of Monday the 23rd March 2020, following the announced ban on unnecessary public movement throughout the Greek territory, we daily issue the adequate by law permission, for our employees at Lato Boutique Hotel to be able to actually arrive and leave from the property.
  9. On April 2nd, 2020 we paid our staff ‘s payroll for March 2020, and announce that our company:
    • For the period of March 23rd to 31st, has enabled remote working for six (# 6) employees.
    • For the period of March 23rd to March 31st, 2020, twenty-six (26) employees have performed their work in the operating departments of Lato Hotel.
    • As of March 23rd, 2020, it has temporarily suspended employment contracts of fifty-seven (57) employees (five -5- of whom had left before March 15th, 2020)
    • For March 2020, it has granted two hundred and eighty-eight (288) days of normal work leave in total, to fifty-seven (57) out of our eighty-one (81) employees.
  10. As part of our commitment for the health and well-being of our guests, team members, and community, we are carefully monitoring the COVID-19 situation through regular updates and guidance from the National Public Health Organization (E.O.D.Y.) and the Hellenic Ministry of Health, as well as additional government agencies and European health care agencies.
  11. On Monday, the 23rd March 2020, we provided the daily hotel’s guest-in-house list to the G.N.T.O Heraklion city’s service office (Greek National Tourist Organization). This will be repeated in the future whenever requested by the Hellenic Civil Protection Agency.
  12. Our teams across our properties conduct rigorous cleaning of all guest and meeting rooms and all public and back-of-house spaces, several times a day. Furthermore, we carefully follow cleaning, sanitation, and disinfection protocols that meet or exceed industry guidelines. These protocols, which assist in illness prevention, include:
    • Regular sanitation training for our team members.
    • Clearly established time-schedule for cleaning and disinfection in all areas.
    • Conspicuous placement of hand sanitizers.
    • Fast response to off-cycle cleaning issues.
    • Frequent cleaning and wash down of outdoor and high touch locations, including walkways, staircase, elevator.
  13. Given the current concerns related to COVID-19, we have increased our cleaning, by increasing the number of hand sanitation machines available throughout our properties.

Should this issue become of more significant concern in our area, we will be in line with the recommendations of the General Secretariat of the Hellenic Civil Protection agency, and the Hellenic Organization of Public Health (E.O.D.Y.)

Based on the guidance we've received and our general state of readiness, we are confident our operations continue to be safe and ready to serve our guests.

I am very proud of our company's staff who in these unprecedented circumstances show a very high level of individual and social commitment and responsibility. In addition to their immediate compliance with strict hygiene, movement, gathering, and coordination rules, they are exemplary hosts.

We value each guest that honors us with a visit to our destination. The city of Heraklion, Crete.

Yours Sincerely,

Lefteris Μ. Karatarakis
President & CEO Karatarakis Hotels & Restaurants S.A
42 Epimenidou St.,71 202 Heraklion-Crete